Cancellation & Rescheduling Policy
Your Best You (UBU) Aesthetics & Wellness LLC
Cancellation & Rescheduling Policy
At Your Best You (UBU) Aesthetics & Wellness, we are committed to providing personalized, high-quality care while respecting the time of our clients and healthcare providers. To maintain appointment availability and ensure efficient scheduling, we have established the following policy.
1. Appointment Cancellations & Rescheduling
We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
Advance Notice (24+ hours): Appointments canceled or rescheduled at least 24 hours in advance may have their deposits transferred to a future appointment.
Deposit Transfers: Deposits are non-refundable but may be transferred one time when the required notice is provided.
Timeframe: Rescheduled appointments must occur within 30 days of the original appointment date, subject to availability.
Late Notice (<24 hours): Cancellations or rescheduling requests made with less than 24 hours’ notice will result in forfeiture of the deposit.
2. Appointment Deposits
Certain services require a deposit at the time of booking to secure the appointment.
Non-Refundable: All appointment deposits are non-refundable, except as otherwise required by law or expressly provided in this policy.
Application of Funds: Deposits are applied directly toward the total cost of the scheduled service.
Non-Transferable: Deposits cannot be transferred to another individual.
Forfeiture: Failure to attend a scheduled appointment will result in forfeiture of the deposit.
3. Late Arrivals & No-Shows
We understand that unexpected delays may occur; however, arriving late impacts the quality of your treatment and subsequent client appointments.
15-Minute Grace Period: Clients arriving more than 15 minutes late may be required to reschedule.
Late Impact: If an appointment cannot be accommodated due to late arrival, the deposit will be forfeited.
No-Shows: Clients who fail to attend their appointment without providing notice will be considered a no-show and will forfeit their deposit.
Repeat Violations: Repeated cancellations or no-shows may require additional booking restrictions or full prepayment for future appointments.
4. Mobile & Concierge Appointments
Our mobile and concierge services require additional coordination, including provider availability, travel arrangements, medical supplies, and treatment preparation.
Standard Terms: The standard 24-hour cancellation policy applies to individual mobile and concierge appointments.
Forfeiture: Late cancellations or no-shows will result in forfeiture of the appointment deposit.
Fees: Additional travel or service fees, when applicable, will be disclosed before booking and are subject to the agreed-upon terms.
Private Parties, Group Bookings & Special Events:
Private parties, group bookings, and special events may be subject to separate cancellation, rescheduling, and deposit requirements. These terms will be outlined in the applicable event agreement and may differ from our standard appointment policy.
5. Medical Considerations & Treatment Eligibility
Your health and safety are our priority.
If a scheduled treatment cannot be performed due to a medical contraindication, illness, or other clinical concern, our providers will determine whether rescheduling, an alternative treatment, or a refund is appropriate.
UBU reserves the right to postpone or decline treatment when clinically indicated.
6. Cancellations Initiated by UBU
In the event that UBU must cancel or reschedule an appointment due to provider availability, unforeseen circumstances, or operational needs, clients will be offered the option to:
Reschedule their appointment without penalty.
Transfer their deposit to a future appointment.
Receive a full refund of their deposit.
7. Policy Acknowledgment
By scheduling an appointment with Your Best You (UBU) Aesthetics & Wellness LLC, clients acknowledge that they have reviewed and agree to this Cancellation & Rescheduling Policy.
We appreciate your understanding and cooperation in helping us provide exceptional, personalized care.
Your Best You (UBU) Aesthetics & Wellness LLC
Luxury Wellness—refined, elevated, and delivered to you.